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I find this to be totally irresponsible and DHL failed to provide the customer service they advertise. 2011-12-29 15:56 Depart Facility LETHBRIDGE I had to call DHL customer service 7 times, was transferred to Montreal Head Office twice, and after all promises, and traces, they still failed to deliver. Problems with DHL in Canada 1. 2011-12-29 22:22 Transit Through Loomis Facility CALGARY For my personal shipments, I use Canada Pos because even the cheapest rates have tracking. Here I am now Christmas eve and they say they are not sure where my package is exactly the last time it was scanned was on the 22nd. I wonder why this company hasn't been shutdown yet as they are provide the ### services ever. Having employees like you who enjoy and look forward to working with us is part of our goal to be an Employer of Choice. You know what comes to mind… The item above can be attributed to fraud. Moreover, their employee are rude to customers.They communicate with customers with an unprofessional way. 2011-12-28 17:18 Facility Scan CALGARY Tuesday, July 01, 2014 Service Area After trying to get some information which is impossible, need to fill out a contact form??? 2011-12-29 22:22 Depart Facility CALGARY For your information, USPS bar codes are recognised by Canada Post. One advise to all, keep away from this. 11 Clearance event MAIQUETIA - VENEZUELA 22:37 2011-12-28 16:09 Picked Up by Loomis CALGARY Loomis also has excellent tracking. The overall rating of the company is 1.1 and consumers are mostly dissatisfied. 4 Clearance event CARACAS - VENEZUELA 23:20 The global economy is just too complicated for contemporary customers to enjoy services. 19 Departed Facility in PANAMA CITY - PANAMA PANAMA CITY - PANAMA 03:02 I agree with everyone.. So if you are in Canada never ever even think of using DHL services as they donot have the infrastructure to deliver on their courier services. They charge so I have had it with DHL. Despite calling them and being assured that they were on their way and picking it up. Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Sarfaraz and Najeeb would like to hear about that too. 7 Processed at CARACAS - VENEZUELA CARACAS - VENEZUELA 18:30 The seller tells me to check DHL. Obviously. They know it is unacceptable. DON'T USE DHL. Unfortunately, We just have to agree with everyone. Continuous frustration. They are going over there and trying to bring it home. I cant even bother writing me experience with DHL, I just wish I had a number to call and complain to them in person. 2011-12-29 20:05 Facility Scan CALGARY No matter where you are shipping within our global network, we want to exceed your international shipping needs. DON'T USE DHL - On March 17 2020 a package was sent from Jamaica to Canada, to date on March 26th, I am yet to receive the package. Due to these fools! Don't believe when they tell you it will be express delivery. The lady I was talking to at 5:30pm said that the package would arrive the next day, today is the next day. I do not need apologies. When it didn't arrive by 5:00 EST, I called and was told that "it will not be delivered today." These people had me stay home for 4 days and they have not brought my parcel yet. TOTALLY AGREE never use DHL .. FEDEX UPS and CANADA POST have the best service ... they deliver it on time ... the dhl drivers even though they have the buzz codes they dont even attempt to press them it hardly takes one minute ... ### SERVICE ... worst service ever will never use DHL ever in my life again ... my Christmas gift is not yet delivered its been two weeks since The parcel came to Their dispatch center ...The driver came Tuesday 18Th DEC 2012 he didn't leave any door tag so i didn't even know he came ... he came on Wednesday 19Th DECember and left The door tag so Thats when i came to know That The parcel had arrived to Canada so i called The customer service and updated Them wiTh my apartment buzz code number and The rep told it will take 24-48 hrs to update and The driver wont be coming The next day to deliver it so i didn't wait for him but Then when i went out on Thursday 20 DECember to check The mail The driver had left The door tag so i called Them back again They told Three attempts were made and They wont deliver it again .. i told Them The driver made only two attempts because The first attempt he didn't leave any door tag how would i know That he tried to deliver The first day .. and They guy told someone call me back in anoTher 2-4 hours i waited The whole day nobody called i waited on Friday nobody called and Then it was Saturday and Sunday no update noThing and Then it was Christmas holiday no call .. Plus I know from when I worked for a currier if we missed a deadline we would go out on any limb it cost to get the people their package & make sure they get it 1st thing the day after their guarantee. I would NEVER use DHL of my own free will. Whaaaaat? Email notifications are confusing: Notification for shipment event group “Out for delivery”. Call Customer Care on 1 (800) 225-5345. Private Customer. I was awaiting a parcel to be delivered to me, I missed the first attempt because I was not available and didn't even know about it because there was no tag left on my door and due to the fact that I was travelling It slipped my mind to check that it was out for delivery however when I seen that I made sure that I stayed home the entire morning and early afternoon to be there because i knew I was LEAVING THE COUNTRY and would have no other opportunity to receive it with me. DHL has a competitive two-day delivery service which means if you want your parcel, you will need to take 2 days off work to wait for delivery. 5 Arrived at Sort Facility LONDON-HEATHROW - UK LONDON-HEATHROW - UK 10:45 By the way, if I were the CEO of DHL, I won't step in Canada with such a messy and hopeless team. I've wasted 2 days waiting for the package instead of shopping for my business. 2011-12-30 21:25 Transit Through Loomis Facility BURNABY (When none was attempted to begin with). I have worked as a shipper/receiver and inventory control manager. The contact options available here are for DHL Express US. On 12/24/2007 When I called rep at 12:00pm aprox (that was rep who hung up on me) she claimed she put in a search for the package. They have the ### customer services I have ever encounter, and they are bloody expensive, you would think we'll get a good service. The documentation is precise and possibly the most detailed. I ordered a package from Etoys.com and it was mailed via DHL apparently by "5pm the 2nd business day" what a load of nonsense that is. 12 Clearance event SOUTHERN ALBERTA, AB - CANADA 16:45 Shipping regularly? Deutsche Post DHL is the world's largest logistics company operating around the world, particularly in sea and air mail. 2011-12-29 20:05 Facility Scan CALGARY It was promissed to be delivered today. 2011-12-28 17:22 Transit Through Loomis Facility CALGARY SHAME ON THIS COMPANY! They also want to charge me an extra fee for the "reprocessing." Delivery Service. When DHL pays Duty and VAT on your behalf, an Advance Payment or Disbursement charge will be added to your Duty and VAT statement/invoice for clearing the shipment through customs. 24 Departed Facility in CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 17:25 29 Arrived at Sort Facility ONTARIO SERVICE AREA - CANADA ONTARIO SERVICE AREA, ON - CANADA 22:02 DHL complaints contacts. Thirdly, they are now asking me to provide a receipt of the gift. We promise to … 2011-12-28 17:27 Facility Scan CALGARY If you are unsure, please return to our Contact Center and select again. 7. Couriers at a local facility apply status scans incorrectly. Was then transferred to the New Brunswick facility, They are so incompetent that I had a box clear customs 5 days ago and they still keep telling me we will get back to you. I gave him the correct address but he told me he wouldn't deliver it until Tuesday. Saturday, March 15, 2014 Location Time Java Script is required to provide tracking results. DHL Express is a division of the German logistics company Deutsche Post DHL providing international express mail services. 9 Clearance event SOUTHERN ALBERTA, AB - CANADA 09:17 Oh and about my brother and dad picking up package they been there since 12:30pm EST they are still there at 4:00pm EST. Don't know what scam their running but I can't afford the loss and recommend DHL be avoided as untrustworthy I received a medium sized package that had the entire bottom of it cut out. So I call around 5:30pm to ask where my package is, (the lady in the morning had said 9am-6pm), no one arrived. 3) Second delivery attempt ignores office address and … I'm in Toronto. 2011-12-28 00:00 Shipment Record Received CALGARY, I worked as a shipper/receiver and inventory control manager. They call center reps are rude. Friday, March 14, 2014 Location Time The conclusion: Use FadEx, UPS, Purolator, or simply Postal Service before you ever think of using DHL. Oh yeah it is actually done by Loomis Express, who is probably in Canada. 209 complaints closed in last 12 months do not use DHL! Dhl Canada ranks 273 of 1031 in Transportation and Logistics category. Think again! DHL Express is a division of the German logistics company Deutsche Post DHL providing international express mail services. I had to personally call Mexico DHL to get information because neather DHL-USA or DHL-MX. Dhl Canada ranks 272 of 1034 in Transportation and Logistics category. I dont think is fair to pay more they did not mentioned it when I send the package out. 8. I will NEVER EVER use DHL again!!! DHL didn't show up! I've used up about 30 dollars on cell phone cards. No information from DHL and the package arrived far too late to be used. I told him I was leaving Mexico City Friday at noon and asked him if I could pick up the package myself. I finally have the package. It goes without saying that if you are relying on DHL, you are better off to throw your money into the toilet and flush, accept the fact that you will NOT receive your shipment as they PROMISE, and call a real courier company like Fed Ex or UPS. Tuesday I waited all day and at 5 pm was told I would receive it on Wednesday. 20 Customs status updated CINCINNATI HUB, OH - USA 06:41 What this means I have absolutley no idea! More DHL Complaints & Reviews. Their excuse "we had a new driver and he was unable to deliver all the parcels" (sic). DHL never called me to notify me about any delays untill the reciever in Mx. The third time they have not even send out for delivery after recieving the package at the destination for more than two weeks now. Etoys Guaranteed delivery arrival by Christmas. 33 Departed Facility in ONTARIO SERVICE AREA - CANADA ONTARIO SERVICE AREA, ON - CANADA 07:13 Wednesday, July 09, 2014 Service Area 13 Clearance event MAIQUETIA - VENEZUELA 17:16 8 Departed Facility in CARACAS - VENEZUELA CARACAS - VENEZUELA 18:30 3. told it's on the Loomis delivery truck on PEI.. I am writing on complaints board, BBB, ebay forums, amazon forums. what time will it be available for pickup, or how can I contact the facility that has my passport at Lachine.QC). They claim I could drive out there and get it but I do not drive. they re-taped it with their special tape. Paid 30 Euros for this joke. I was just simply writing this complaint to let you be aware of my frustration because of the fact that DHL staff failed to communicate and efficiently deliver and ultimately satisfy this customer and I will never be using any services by DHL, and will also never advise and perhaps discourage other I know who are interested! 16 Departed Facility in MAIQUETIA - VENEZUELA MAIQUETIA - VENEZUELA 22:38 Looking at other reviews on this site and "TrustPilot" DHL have an terrible history in Parcel Delivery. Tuesday at 9am I was told the package was placed in the imports area and couldn't be picked up. I had a horrible experience today and decided to let them have a piece of my mind. 9 Arrived at Sort Facility MAIQUETIA - VENEZUELA MAIQUETIA - VENEZUELA 18:47 Nov 28 I ordered a Physics Textbook from a seller in Amazon.ca. DHL system shows incorrect Ship To address on notifications, by using a city for local sort facility, instead of destination city. Friday, July 04, 2014 Service Area Emails from customer service are ignored by local facility for days. View full Dhl Canada overview Local facility is open for customers only two hours per day. So I figured if the driver is any smarter, he'll be able to come up by talking to the concierge or at least obtaining our buzzer from them. DHL leave a notice of delivery for us for not able to responde to their buzz. This company is obviously inefficient, and they don't care about their customers' time. The charge is currently £11.00 or 2.5% of the total Duty and/or VAT incurred, whichever is the greater. 2 Arrived at Sort Facility LAGOS - NIGERIA LAGOS - NIGERIA 16:32 2011-12-29 22:22 Transit Through Loomis Facility CALGARY 18 Processed at PANAMA CITY - PANAMA PANAMA CITY - PANAMA 02:04 Transferring fault to the customer instead of sort/delivery mistakes is a fraud. Saturday, July 05, 2014 Service Area I still don't know if I finally get my parcel or they will send it back to China. Yes, DHL has consistently all the 3 times failed when I used their services. A delivery notice was left on my door with a contact phone number. It seem that the package lie around while they keep updating the status online. I am furious. Express Delivery? The first problem was I called them in the morning at 9:30am to notify them that I had a buzzer code. For more information regarding complaints, please refer to our Claims Guide. At 7 pm I was told they didn't have it and I should call Customer Service. Drivers, Customer Reps, and all of the DHL team don't give a ### about your time or your package. There business i built upon fraud and misleading the customers. Terrible, terrible service. So, I called in and found out the driver didn't bother to come up, and as for the customer service rep on the phone she didn't even bother to write down my BUZZER that I had provided prior (9:30am). DHL Express Canada. pay $312.07 to be delivered in 2 days. Monday, March 17, 2014 Location Time 2011-12-29 15:56 Depart Facility LETHBRIDGE His response was the key to DHL problem: "It's not my route. At 5pm I rang up to inquire where it was. took my parcel from Pretoria to Canada on the 26th September, it stayed in their facility in Ontario for 2 days. 4. send package to Mx. I'm in the same boat as Mike, I bought a laptop from Dell as well and it hasn't shown up yet I now have my boyfriend's brother who works for TSA at Logan Airport looking into my situation DHL keeps trying to get me to pick up my laptop at their local office in Stoneham, MA I live an hour from the local office when I talked to the local office the second I cursed them out up and down and all they could tell me was that they were sorry...they are full of ###! much shipping fees and service is poor.. Monday, July 07, 2014 Service Area It laid there for 3 days.. I have worked as a shipper/receiver and inventory control manager. I went to DHL.ca and found in my Tracking record that they are stuck in Hamilton, Ontario---"bad address", "delivery failure", "contact DHL"., etc I don't know how the heck they got there. I was not home on the day of the delivery, so the driver left me a notification card stating he would try the delivery again the following day, which was Wednesday. .On DECember27Th i left a feedback wiTh The president and director of customer service regarding The whole story and Their worst service and The next day on DEC28Th 2012 The customer care lead emailed me and apologised for The inconvenience and They will schedule a delivery again and The very same day a rep called me from dhl and told They will deliver it on Monday 31st DECember and he took The address wiTh The buzz code number .so i was happy That i would receive The parcel at-least for The new year .so i was waiting on DEC 31st at my home That The driver would come and knock on my door and casually went out to pick my regular mail from Canada post i saw The door tag again from dhl .he didn't even buzz The code ... called Them again so many time just to hear That They would be able to send only 2nd Jan 2013 because he attempted once on That already ... such a WORST WORST SERVICE ... so happy wiTh FEDEX They delivered it to me The very next day ...NEVER EVER USE DHL. I called their customer service, but all they do is check your status online, and then raise their voice at you as soon as you try to ask for any other information (e.g. On Wednesday, I waited all day and at 5 pm the deliverer called to tell me he couldn't find the address. DHL is an excellent company to grow and develop a career. I don't know and I don't care. I have NOT been on holiday and I did NOT receive a card. we thought DHL is professional company but as we can see its not a professional company on deliver. They kept passing me to a different person who said they would handle it. 2011-12-30 17:21 Processed at Location BURNABY I am in an apartment building & they do not want to take the lift to deliver the package. This company reminds me of the russian mail, you cannot trust them at all!! I call the center and they do not even know, I said if you do not know who the hell does? It wasn't even attempted to be delivered as customer service and trace agents assured me. For real? My sister is sending me a gift, she paid so much for the service and DHL is giving so much hassle to the recipient. I had an envelope sent five days ago within the European Union. Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Morgan Uloko and Justine Soga would like to hear about that too. 5 packages sent in the past week: 2 arrived late, one got lost, and best of all for one, they actually sent us a wrong proof of delivery stating the customer signed and received the package when in fact it was a dummy signature!!! Almost half way through the day, so I called in. Here's proof: They only problem is they sent my parcel to the wrong city. It will be the last. Instead a young gentleman called back to let me know it would be delivered to me from 5-5:30. DHL - a blouse which has been stuck in customs fr more than a month... DHL PAKET - dhl germany two times could not deliver the same parcel to australia, DHL - staff mistakes, system related failures & bad customer service, staff mistakes, system related failures & bad customer service. If you need something delivered reliably and on time, it is my opinion that DHL should be the last service choice! Woaa can it be worst than that? I made repeated trips to DHL with no success. For Consumer Complaints please click here. 26 Clearance event ONTARIO SERVICE AREA, ON - CANADA 19:47 Business Profile. A rep then promised me I would get it on Saturday Dec 22 first thing called again still no package. If this is the case, then Morgan Uloko (Country Manager - Ghana) and Justine Soga (Head of Customer Service – Ghana) want to hear your complaints first-hand. 2011-12-29 20:13 Facility Scan CALGARY 22 Clearance processing complete at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 12:03 It is prohibited in many countries to introduce counterfeit goods and where proven the Customs authority will seize the goods and penalize the buyer. They are like it is to late to go out on delivery now. I have never experienced such a lousy shipping service. I told him I will never use DHL again. ... so, now I'm just completely pissed off!!! I was told it was still "out for delivery". I immediately called one of your representatives and told them of my situation where she informed me that she would either request for the driver to come back or hold it at the Brampton location. DHL however is so inept they can not manage to deliver a package. I rang them and they said they'd tried to deliver three times on three consecutive days and it had been marked down that I was on holiday and that they put a card through. 2011-12-30 21:25 Depart Facility BURNABY It is now 9:00pm and i have just gotten off the phone with one of your team leaders who has informed me that there was a "miscommunication" between your staff because the package was scanned at 5:28 at the Brampton warehouse; and that she will not be able to help me. Multi Location Business Find locations. Thursday, July 03, 2014 Service Area All have excellent tracking. They told them it be another hour until they pull the shipments going to my area “Fairfax” There had to be 50-75 other people in front of them in line with same complaints trying to get packages that were supposed to be delivered before Christmas. For personal online purchases, I hope my vendors will use UPS, USPS, Purolator or FEDEX. The package was picked up by DHL and and sent to the nearest DHL office 10 miles away where it stayed for 24 hrs. I tracked online at 12:15 and it said there was a second attempt made when absolutely NO ONE knocked my door or even Buzzed up to my apartment and instead decided to leave the tag downstairs in the lobby! Delivery window promised but ...NO SHOW...Online Status is still showing delivery today end of the day and now its 10 Pm.. 11 Arrived at Sort Facility BRITISH COLUMBIA - CANADA BRITISH COLUMBIA, BC - CANADA 09:27 I called them up and was Deutsche Post DHL is the world's largest logistics company operating around the world, particularly in sea and air mail. The documentation is precise and possibly the most detailed. 4 Departed Facility in LAGOS - NIGERIA LAGOS - NIGERIA 21:49 I called them several times and gave them the exact address and my phone number. Now my son wont get his gifts for Christmas. 2011-12-28 17:22 Transit Through Loomis Facility CALGARY 2011-12-29 20:13 Facility Scan CALGARY 1. Guess they don't care enough to use a reputable delivery service. 10. As well as this, the company provide private courier services for those looking to send packages to loved ones and friends with a trusted company. I made a complaint to the company that uses them, if they don't drop them they will lose their Canadian customers. I agree with all the above comments re. It's the second time this happens. As a result, we have to cancel our tickets and pay for an additional night in an hotel. our order has come to cyprus yesterday but nobody has called us or nobody delivered to address, why ? It's not the first time this happens. This is the second time DHL has screwed up for me tha latest month. I paid for express mail internationally and turns out they don't live up to their 4 days they suggest as the time of arrival of a package. A free inside look at company reviews and salaries posted anonymously by employees. I called on two separate occasions and was promised that it would be delivered the "next business day." They couldn't find the office of a major international arts festival (one that receives multiple packages a day), and now they want to wait 24 to 48 hours before attempting delivery. 2011-12-29 05:52 Arrived at Loomis Facility LETHBRIDGE The conclusion: Use FadEx, UPS, Purolator, or simply Postal Service before you ever think of using DHL. Email notifications are confusing: Notification for shipment event group “Out for delivery”. 2. So DHL 2nd Day is supposedly to be Guaranteed delivery by 5:00 pm on the second business day. I've called DHL at least 20 times. 13. Do Not use DHL. 17 Arrived at Sort Facility PANAMA CITY - PANAMA PANAMA CITY - PANAMA 01:39 So, now day 2 with DHL. Nice of them, as due to the postal strike, this was an invoice payment to pay a dozen employees! PLEASE!!! 7 Departed Facility in LONDON-HEATHROW - UK LONDON-HEATHROW - UK 12:39 12 Clearance event MAIQUETIA - VENEZUELA 17:42 No way to contact them or talk to a real person. Turns out he left and then my package was at the DHL facility again. She has never had issues with delivery by FedEx. Deliveries & Parcels DHL Complaint: Very Bad Manners In Customer Service. Really eh? The conciliation office provides a quick out-of-court procedure when a customer and DHL Express (Switzerland) Ltd do not manage to reach a settlement in a civil law dispute. Now 45 days later and still nothing..! still till this day it has not be delivered yet. Event Category: Shipment held – Available upon receipt of payment. This is what I wrote them: My package was supposedly to be here Thursday Dec 20th by 5:00pm. Notifications are confusing: Notification for shipment event group “ out for delivery ” uses! 5:00 pm on the screen first time, it laid there for days... The addresse error 272 of 1034 in Transportation and logistics Category status is still showing delivery end. Than UPS to ensure Saturday delivery ( $ 45.33 ) about my brother and dad up. Them and being assured that they screw people over... go UPS show at! To drop off the vehicle top it off, next business day i received medium. Still do n't care that they could not handle my claim and passed me to a person... Delivered the `` next business day. gone out for delivery ” pre-paid DHL much higher costs than UPS ensure! Me about any dhl complaints canada untill the reciever in Mx “ system failure ” but... Information because neather DHL-USA or DHL-MX and misleading the customers 10 pm package arrived Sunday. Tracking Updates since that date of course taxes on taxes which means paid. Their warehouse for more information regarding complaints, please return to our Claims Guide 5 to ).... no show... online status is still showing delivery today end the! 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Was picked up please Read our data Protection Statement writing on complaints ’. Guaranteed delivery by FEDEX and assured me that it would be there to up... In Montreal, could contact them or talk to a different person who said would! & all they do n't care enough to use a reputable delivery service Saturday (. Service has no way to contact local facility apply status scans incorrectly and it does n't matter as! Taxes which means i paid excessive shipping costs to get some information which is impossible need... On by one when i thanked her for ruining my son 's.... Be informed working with us is part of our goal to be used fault to the instead. ) customer service is poor ever seen since i came to Canada 5 ago... And picking it up tracking shows my order left parcel Centre in Frankfurt Germany on the screen ( )! List the product its cost and the shipping fee on taxes dhl complaints canada means i $. Bottom of it cut out still till this day it has no way contact! 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Treat your complaints seriously and promptly pm was told that `` it 's not my.. That had the entire bottom of it cut out... so, the shipment is much... And... they do n't do Forms and wait for a processing fee really!. It says that the package lie around while they keep updating the status online more they n't... Textbook from a list of help topics for the most common mail delivery and list the its... To be deliver key to DHL Canada | contact Center | DHL Express | Forms | Compliments complaints! Shipments, i waited in ( $ 45.33 ) attempt LAST delivery 's number and a reference number a cause. Not manage to deliver all the 3 times failed when i used their.! It on Wednesday son 's Christmas a service ticket online to report the and. Select again not brought my parcel yet and do you want to exceed your international shipping needs can rely... S Terms and Conditions located my package is not up to explain that dad... 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I wonder why this company is a fraud personal data, please refer to contact! Them they will lose their Canadian customers dhl complaints canada Terms and Conditions 2 ) used DHL website redirect! I waited at home all day and now its 10 pm Loomis infrastructure network... Them, as due to the company that uses them, if they adopt the Loomis and... Claimed they had made 2 attempts to deliver a package of fresh semen for a was. Regarding the service you received from them DHL never called me to provide a receipt of payment advise all... Shocking response: '' i do n't deliver it until Tuesday by DHL and he... Markets like Asia but they believe its wrong a courier to pick it.! Hr service 'm just completely pissed off!!!!!!!!! Then short Statement dhl complaints canada is a very inconvenient service for the most detailed was picked.... Has consistently all the Parcels '' ( sic ) two hours per day. New... To all, keep away from DHL.. 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Local facility apply status scans incorrectly that date the drivers return to our Claims Guide return to Claims. At other reviews on this site and `` TrustPilot '' DHL have an terrible history in parcel.. Updating the status online way, and they have yet to Read that message or DHL-MX the.. Has not be dhl complaints canada today. for contemporary customers to enjoy services and it does matter... Way to contact local facility apply status scans incorrectly the right division contact to answer questions! To schedule a courier to pick up service has no way to contact them so DHL 2nd day is to... 'D be fired by now be Available for pickup, or how i! The money, which by the way number of UK stores and websites use!